LEGAL
Refund & Cancellation Policy
We sell food, so we cannot take jars back once they leave us. What we will always do is make it right when something arrives wrong. Last updated 29 August 2026.
The short version
No returns or refunds for change of mind or personal taste. Free replacement or full refund if your jar arrives leaking, damaged, incorrect, or missing from the order. Tell us within 48 hours of delivery with photographs, and we will sort it out.
1. Cancelling an order
You can cancel your order free of charge at any time before it is dispatched. Email support@keshavachaar.com with your order number, or call 88515 79271 during our working hours.
If you paid online, we refund the full amount to your original payment method. If it was a Cash on Delivery order, there is nothing to refund and we simply cancel it.
Once an order has been dispatched it cannot be cancelled, because the parcel is already with our courier partner.
2. When we will replace or refund
We will replace the item or refund you in full, at your choice, in the following situations.
The jar arrived leaking, or oil had escaped into the packaging.
The jar arrived broken, cracked, or with a damaged or compromised seal.
You received a different product from the one you ordered.
An item you paid for was missing from the parcel.
In these cases you pay nothing. There is no return shipping charge and we do not ask you to send the jar back, because food that has left our control cannot be resold.
3. When we cannot refund
We are not able to offer a refund or replacement in the following situations.
You changed your mind, or the pickle was not to your taste. Heat, sourness, salt and spice are matters of preference and vary naturally between batches.
The jar has been opened and partly consumed, and there is nothing wrong with it.
The colour, texture, oil level or piece size differs from the photographs. Every batch is made by hand and will look slightly different.
The problem was reported more than 48 hours after delivery.
The product was damaged after delivery through storage in direct sunlight, contamination from a wet or used spoon, or being left open.
Delivery failed because the address or phone number given to us was incorrect or incomplete.
4. How to raise a claim
Email support@keshavachaar.com within 48 hours of delivery, with your order number and the following.
A clear photograph of the jar, showing the problem.
A photograph of the outer packaging, including the shipping label.
A short description of what is wrong.
Photographs of the outer packaging matter, because they tell us whether the damage happened in transit. A claim without them is harder for us to resolve.
5. What happens next
We acknowledge every claim within 48 working hours. In most cases the photographs are enough for us to decide, and we may occasionally ask a follow-up question.
Once approved, you choose a replacement or a refund. Replacements are dispatched with your next order or on their own, at no cost to you.
6. Refund timelines
Approved refunds are initiated within 2 working days. The money is returned to your original payment method and usually appears within 5 to 7 working days, depending on your bank or card issuer.
For Cash on Delivery orders there is no original payment method, so we refund by bank transfer. We will ask you for the account holder name, account number and IFSC code. These transfers are usually completed within 5 to 7 working days of receiving your details.
We do not charge any processing fee on a refund. Payment gateway charges, where applicable, are borne by us.
7. Orders we cancel
If we cancel your order because an item is out of stock, because we cannot deliver to your pin code, or because of a pricing error, we refund you in full and contact you to explain.
8. Grievance Officer
If you are unhappy with how a claim has been handled, you can escalate it.
Name: Manoj Gupta. Designation: Head. Email: support@keshavachaar.com. Address: F-93, West Vinod Nagar, New Delhi 110092.
We aim to acknowledge every complaint within 48 hours and to resolve it within 30 days of receipt.
9. Contact us
Keshav Achaar, F-93, West Vinod Nagar, New Delhi 110092. Email support@keshavachaar.com or call 88515 79271, Tuesday to Sunday, 11am to 6pm. We are closed on Mondays.