LEGAL
Shipping Policy
How your jars get to you, what it costs, and how long it takes. Last updated 29 August 2026.
1. Where we ship
We deliver across India. We do not ship internationally at present.
A small number of remote pin codes are not serviceable by our courier partner. If we find that we cannot deliver to your address after you have ordered, we will contact you and refund you in full.
2. Dispatch times
Orders are packed and dispatched within 1 to 2 business days of payment being confirmed.
Our kitchen works Tuesday to Sunday and is closed on Mondays. Orders placed on a Sunday evening or a Monday are dispatched from Tuesday onwards. Public holidays may add a day.
At harvest time, and during festival periods, dispatch can take slightly longer. We will tell you on the product page or at checkout if that is the case.
3. Delivery times
Most orders arrive within 3 to 6 business days of dispatch. Metro cities are usually at the shorter end of that range, and remote or hill destinations at the longer end.
These are estimates from our courier partner, not guarantees. Once a parcel leaves us, the delivery schedule is in their hands.
4. Shipping charges
Delivery is free on all orders of ₹799 and above.
Below ₹799, a flat delivery charge applies. The exact amount is calculated and shown at checkout before you pay, so you always see the full total before confirming an order.
5. Cash on Delivery
Cash on Delivery is available across serviceable pin codes, at no extra charge.
Please have the exact amount ready. If a Cash on Delivery parcel is refused at the door or cannot be delivered after our courier has attempted it, the order is cancelled and returned to us.
6. Tracking your order
When your order is dispatched we email you a tracking number and a link. Tracking usually begins to show movement within 24 hours of dispatch.
If your tracking has not updated for more than 48 hours, email support@keshavachaar.com with your order number and we will chase it with the courier.
7. Our courier partner
We currently ship through Delhivery. We may add or change courier partners in order to improve delivery times or reach more pin codes.
8. Failed deliveries and incorrect addresses
Our courier will normally attempt delivery more than once. Please make sure the address and phone number you give us are complete and correct, and that someone is available to receive the parcel.
If a delivery fails because the address was incorrect or incomplete, because the phone was unreachable, or because the parcel was refused, the order returns to us. We can re-ship it once you pay the delivery charge again, or refund the value of the goods less the original delivery cost.
9. Packaging
Every jar is sealed, wrapped, and packed with cushioning to survive the journey. Pickle in oil is heavy and glass is fragile, so we would rather over-pack than have a jar arrive broken.
If a jar does arrive leaking or broken, that is covered by our Refund & Cancellation Policy. Photograph the jar and the outer packaging and email us within 48 hours.
10. Delays outside our control
We are not liable for delays caused by weather, strikes, transport disruption, regional restrictions, public holidays or other circumstances beyond our control. If your parcel is stuck, contact us and we will follow it up with the courier on your behalf.
11. Contact us
Keshav Achaar, F-93, West Vinod Nagar, New Delhi 110092. Email support@keshavachaar.com or call 88515 79271, Tuesday to Sunday, 11am to 6pm. We are closed on Mondays.