LEGAL
Terms & Conditions
These terms apply every time you browse this website or place an order with us. Please read them before you buy. Last updated 29 August 2026.
1. Who we are
This website is owned and operated by Keshav Achaar, a sole proprietorship concern registered in India, with its place of business at F-93, West Vinod Nagar, New Delhi 110092.
GSTIN: 07AHYPG2200K1ZA. FSSAI Licence Number: 23326003001917.
You can reach us at support@keshavachaar.com or on 88515 79271, Tuesday to Sunday, 11am to 6pm. We are closed on Mondays.
In these terms, "we", "us" and "our" mean Keshav Achaar. "You" means the person browsing this website or placing an order.
2. Using this website
You must be at least 18 years old to place an order. If you are under 18, you may use this website only with the involvement of a parent or guardian.
You agree to give accurate information when you order, particularly your delivery address and phone number. We are not responsible for a failed delivery caused by an address or contact number that was entered incorrectly.
You agree not to use this website for any unlawful purpose, not to attempt to gain unauthorised access to it, and not to interfere with its normal operation.
3. Our products
Every jar we sell is made by hand in small batches. Colour, texture, oil level, spice intensity and the size of the pieces will vary from batch to batch and from season to season. This is normal for a handmade pickle and is not a defect.
Photographs on this website are intended to show the product honestly, but the jar you receive will not look identical to the photograph. Weights shown are approximate and settle in transit.
We may change our range, our recipes and our prices at any time without notice. The price that applies to your order is the price shown at the moment you place it.
4. Food safety, allergens and storage
Our pickles contain mustard oil and mustard seeds. If you have a mustard allergy, do not consume our products.
We prepare all of our products in a shared kitchen, so we cannot guarantee that any product is entirely free from traces of other ingredients handled in the same space. If you have a serious food allergy, please contact us before ordering.
Unopened jars keep for 12 to 15 months from the date of manufacture when stored in a cool, dry place away from direct sunlight. Once opened, always use a clean dry spoon and keep a layer of oil above the pieces. Refrigeration is not required.
Our products are not intended to diagnose, treat, cure or prevent any medical condition, and nothing on this website should be read as medical or dietary advice.
5. Prices and payment
All prices are shown in Indian Rupees and are inclusive of GST unless stated otherwise on the product page. Delivery charges, where they apply, are shown separately at checkout before you pay.
We accept payment through Razorpay, which handles UPI, debit and credit cards, net banking and wallets. Cash on Delivery is also available. We do not receive or store your card or UPI credentials at any point.
If a product is listed at an incorrect price because of a technical or human error, we may cancel the order and refund you in full. We will contact you before doing so.
6. Orders
Placing an order is an offer to buy. Your order is accepted only when we dispatch it, and we will send you a confirmation at that point.
We may decline or cancel an order if the item is out of stock, if we cannot deliver to your pin code, if we suspect fraudulent activity, or if there has been a pricing error. Where we cancel an order you have already paid for, we refund you in full.
7. Delivery
We ship within India only. Dispatch and delivery timelines, shipping charges and the free delivery threshold are set out in our Shipping Policy, which forms part of these terms.
Delivery timelines are estimates and are not guaranteed. Once a parcel has been handed to our courier partner, the delivery schedule is in their hands.
8. Cancellations, replacements and refunds
Because we sell food, we do not accept returns or offer refunds for change of mind or personal taste. We will replace or refund a jar that arrives leaking, damaged, incorrect or missing from your order, provided you tell us within 48 hours of delivery.
The full conditions, the evidence we need and the timelines are set out in our Refund & Cancellation Policy, which forms part of these terms.
9. Intellectual property
All content on this website, including the Keshav Achaar name and logo, product photographs, written descriptions, page design and graphics, belongs to us and is protected by law. You may not copy, reproduce or use it commercially without our written permission.
10. Limitation of liability
To the fullest extent permitted by law, our total liability to you in connection with any order is limited to the amount you paid for that order.
We are not liable for indirect or consequential losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
We do not guarantee that this website will always be available or free from errors.
11. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made under it, the contact details of our Grievance Officer are set out below.
Name: Manoj Gupta. Designation: Head. Email: support@keshavachaar.com. Address: F-93, West Vinod Nagar, New Delhi 110092.
We aim to acknowledge every complaint within 48 hours and to resolve it within 30 days of receipt.
12. Governing law
These terms are governed by the laws of India. Any dispute arising out of them is subject to the exclusive jurisdiction of the courts at New Delhi.
13. Changes to these terms
We may update these terms from time to time. The version published on this page at the moment you place an order is the version that applies to that order.
14. Contact us
Keshav Achaar, F-93, West Vinod Nagar, New Delhi 110092. Email support@keshavachaar.com or call 88515 79271, Tuesday to Sunday, 11am to 6pm.